Client Screening Tips + Rejuvology with Mia Towndrow
🎙️ Episode 14: Client Screening Tips + Rejuvology with Mia Towndrow
Hosted by Gael Wood
Massage Therapist | Business Educator | Podcast Host
In this episode of the Massage & Spa Success Podcast, Gael shares client screening tips based on her own experience restarting a successful house call massage business — with over 30 bookings lined up this fall! If you’ve ever worried about how to avoid awkward, uncomfortable, or downright unsafe client interactions, you’re not alone.
Gael walks you through her simple, effective screening system that helps ensure her clients are respectful, legit, and a great fit — without wasting hours or overthinking.
Whether you're a new therapist or shifting into private practice, this system will help you feel more confident, clear, and in control of your schedule and safety.
🔍 What You’ll Learn:
- Why text inquiries can be trickier to screen — and how to handle them
- The exact message Gael sends to screen new clients
- How a quick Google search can give you the peace of mind to say yes — or the red flag to say no
- How requiring deposits and full intake forms sets a professional boundary
- Tips for screening Airbnb/hotel requests vs. couples and groups
- Why it’s not your fault if you’ve had a creepy client situation — and how to stop blaming yourself
If you’re booking your own clients (especially house calls), this episode is a must-listen.
💡 Bonus Segment: Success Spotlight with Mia Towndrow
UK-based therapist Mia Towndrow shares her passion for Rejuvology — a holistic facial rejuvenation technique developed by skin expert Abigail James.
Mia reveals:
- How offering Rejuvology helps clients deeply relax AND improve their skin
- Why adding new services reignited her love for her work
- The power of reconnecting with your purpose (and your income goals!)
- Her best advice for therapists thinking about branching into new techniques
📍Links & Resources:
- 🌐 Follow Mia on Instagram: @purewellbeingtherapy
- 🔗 Learn more about Abigail James & Rejuvology: https://www.abigailjames.online/rejuvology-home
Connect with Gael online and stay inspired on your journey to success!
Links & Contact Info:
🔗 Join the Massage and Spa Success Club: https://www.elevatewithgael.com/the-new-massage-and-spa-success-club
📩 Download the Free Massage & Spa Success Guide: https://www.elevatewithgael.com/massage-and-spa-success-free-ebook
📧 Email Gael: [email protected]
🎙️ Send a Voice Memo: https://www.speakpipe.com/MSSPODCASTVOICEMAIL
If you found this episode helpful, please subscribe, rate, and review the podcast—it helps spread the word to other massage and spa professionals looking to grow their businesses. Thanks for tuning in, and see you in the next episode!
